My hard work has paid off.
One passenger that I’ve checked-in a week ago sent me a “token of appreciation” in the office today. I got surprised for I didn’t expect it. I am so happy not only because of the items, a pedicure tools here that I received but for the thought that she’s delighted with the service I provided and that “I am appreciated”. Everyday at work we usually often encounter rude and peevish passengers and only few are kind to give compliments. It really feels good to be complimented. It inspire us to work best.
This passenger was checking-in on flight SQ221 @ 2010 hrs to Sydney . She came to my counter with her eyes a bit swollen. She made a last-minute booking for her mother was in a very critical condition in the hospital and was waiting for her to come. She was scared and nervous might she won’t see her mom alive. The flight was completely full so her booking was only on a “waitlist” meaning she has to wait until flight finalized and in case there’s any unclaimed or available seat then it will be given to her but if all showed up then there’s no way she can get on to the flight. I can feel the pain she’s going through and I wanted to help her but I can’t do anything, it’s out of my hand. Passenger tried to book to other airlines but they were also full.
I tried to find alternatives. I checked the next available flight which was SQ231 after midnight flight and found out it was also full but still have two seats available. I asked my Duty Manager if I could take the passenger on the flight and I got permission so I offered the passenger the after midnight flight. Passenger was happy to know that we can confirm her on the next flight. I was happy too. I thought her problem solved but when I tried to take her as “go show” on the next flight I couldn’t due to some ticket issues. Her booking was an airline frequent flyer redemption and so was not ticketed. I had to call “Krisflyer redemption Office” to rebook and issue her a ticket. Krisflyer side was also very helpful even though it’s so complicated making a redemption booking on the spot especially when the flight is full but Krisflyer made it. It took so long before everything get settled. Thanks God madam was able to fly. I hope all goes well with her mom. I finished a bit late but t’was fine. I didn’t regret getting stuck helping her. You know that feeling when you helped and made someone smile and happy, it’s the best feeling.
Make life beautiful for others! Put a smile on your their faces.